Topic: !URGENT – IMPORTANT! REPLY TO MY EMAIL REQUESTS | WP Masonry Layout

!URGENT – IMPORTANT! REPLY TO MY EMAIL REQUESTS

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This topic contains 1 reply, has 1 voice, and was last updated by  Sophy Bostock 2 weeks, 3 days ago.

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  • #19098 Reply

    Sophy Bostock

    Hi,

    This is getting ridiculous now. I am still waiting for a reply to my multiple emails sent to you and my original forum post.

    I put trust in you when I bought your paid plugin, so that I would have access to premium support. I am rapidly losing confidence and trust in you.

    I will remind you again:

    – On your website it states “well maintained support forum”..”expect reply within 24 hours in week days” – 24 Hour Support

    – We have paid for your plugin. Rectify my problem, does not seem to give pro users any benefits, as I am still waiting.

    I asked you a simple question, I do not understand why you cannot answer it within the time you allocate yourself to answer queries.

    For reference:

    “They all load but that’s not a fix. As your Lazy Loading states – “Lazy loading is on demand image loading concept. So your images are only loaded when it is needed. It loads posts faster and saves bandwidth as well.” – this is what I want, if the third image loaded then it would work, so surely it’s something within your code. Please can you investigate this urgently.

    And please could you answer – “wouldn’t it be better if people had the ability to change the hover colour rather than it being fixed to whatever the background of the page is – it’s functionality we require really.” – will you be looking at this feature in the near-future?”

    I expect to hear from you soon.

    #19099 Reply

    Sophy Bostock

    For reference, here is proof of your “within 24 hour” claims.

    https://imgur.com/a/7RmfX
    https://imgur.com/a/HO8as

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