September 6, 2015 at 11:03 pm #7255Jon TinklerParticipant
Just purchased Pro licence and it won’t activate.
I’ve been into my account, gone to the licences, and added the site full URL.
When I click Activate inside WordPress, it seems to reload the page but doesn’t activate the licence.
Can you give me a hand?
JonSeptember 6, 2015 at 11:09 pm #7256Jon TinklerParticipant
Just closed and reopened browser, and logged back into everything.
In Your Account, it’s now showing Status = Inactive, Activations = 1/1, Expiration Sept 6/, 2016
JonSeptember 7, 2015 at 3:51 pm #7278
I have replied your personal message. Please check it.
ThanksSeptember 9, 2015 at 4:55 pm #7326Dimitri SchweizerParticipant
have the same problem again… for my second license. it is a little anoying… i should work and i am blocked nowSeptember 9, 2015 at 6:10 pm #7327
I have replied to your personal message. Please check it.
ThanksJanuary 22, 2016 at 7:17 pm #9955john prettoGuest
I have the same issue. I sent a message yesterday via your form, but have not heard back you. Please inform. ThanksJanuary 24, 2016 at 3:53 am #9971
So sorry here. But so far i haven’t got any email regarding it. Can you please resend it ?
ThanksJanuary 26, 2016 at 6:14 pm #10032john prettoParticipant
Here is my email: email@example.com. I’m a paid user, and they activation worked briefly and now does not. I did have to replace my main board in my mac if that matters.January 28, 2016 at 5:59 pm #10053john prettoParticipant
Two days and no response? Please reply Masonry guy. My client is killing me, and doesn’t understand why we can’t get this working.January 29, 2016 at 3:25 am #10054
Sorry about it. I did replied back. Seems like it was deleted or went to spam.
I will send you an email instead.
ThanksMarch 6, 2016 at 2:42 pm #10758Krys WilliamsParticipant
I cannot activate my pro version on my website current-situation.com. I have the license key but where do I input it? Or, is there an extension I can download?March 8, 2016 at 4:49 am #10773
Please download the pro version files from your purchase receipt email and upload it to your site. Seems like you are currently using the lite version. Please remove the lite version as well. Once the pro version is active, you will find the license key page under WP Masonry of Wp-admin menu.
ThanksApril 12, 2016 at 1:45 pm #11401Ben De TroyerParticipant
When you delete the Lite version, are your previous actions you did with the Lite version gone?June 25, 2016 at 3:10 am #12641Jennifer BorgetParticipant
I’m having the same problem. I’ve thought of deleting the old version and installing 1.7 but I’m worried all of my old actions will be gone.June 26, 2016 at 8:08 am #12658
Regarding your license issue i have sent you an email.
About deleting and reinstalling it, it won’t delete those shortcode and settings records. It will always remain there.